Questions, answered.

Not to come in as a regular patient. For the VA to pay, yes: see our veterans guide.

Call (310) 447-5131 or send us a request, and we'll call you to find a time.

We listen, we examine, we explain, and when it's right for you, we start care. See what your first visit looks like.

Yes, for the VA to pay. Ask your VA care team for a community care referral first; we can't bill the VA without an approved authorization. You're also welcome to see us outside the VA, as a regular patient.

It varies by VA facility. When your authorization reaches us, we'll call you. If it's been a while, call us and we'll check whether it has arrived.

Ask for each one you want. They're separate services, so each one usually needs its own approval.

TriWest runs the VA's community care network in the western states and handles referrals for veterans using VA health care. TRICARE is the health plan for active-duty service members, military retirees and their families. They're separate programs.

For care the VA has approved, we bill the VA, never you. If your VA benefits include a copay, the VA bills you for it directly, the same as care at a VA clinic. We can't collect VA copays.

Veterans with an approved VA community care referral: we bill the VA, and the veterans guide explains how. For insurance, self-pay and other options, call (310) 447-5131 and we'll go over them.

Most people feel pressure and sometimes hear a pop. Some feel a little sore for a day afterward, like after a workout. Tell us if anything hurts and we'll change the approach.

It depends on what's going on. After your exam we'll tell you what we suggest and why, and we'll check your progress as we go.

Therapeutic massage can feel firm, but it shouldn't be painful. Tell your therapist and they'll change the pressure.

It depends on what you're working on. Your therapist will suggest a plan after your first session.